Terms & Conditions

Terms and Conditions

These are the terms and conditions on which we, Babuco Ltd (owner of Earthsea Café and Restaurant), supply products to you. Please read these terms carefully before you submit an order. These terms tell you who we are, how we will provide products to you, how you and we may change or end the order, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Who we are – Earthsea Café and Restaurant, 83 Tower Bridge Road, Bermondsey, London, SE1 4TW.


How to contact us - You can contact us by telephoning at 020 8616 1152 or by writing to us via our online contact form or at 83 Tower Bridge Road, Bermondsey, London, SE1 4TW.


How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you have provided to us through our dealings with you.

Your Order
Our acceptance of your order will take place when we send you your order confirmation. At which point, a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.  We will assign an order ID number to your order and will include this in your order confirmation. It will help us if you can tell us the order number whenever you contact us about your order.

Our Products
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display our products accurately, your product may vary slightly from those images. The packaging of the product may vary from that shown in images on our website. Please note that products may contain allergens. Please review the product descriptions carefully to ensure that you are comfortable with the contents of any products ordered. Please contact us - using one of the methods at the start of these terms - if you have any questions.

Age Limitations
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use our website only with the involvement of a parent or guardian. By making use of the website, or by placing an order with us it is confirmation that you are of legal age. By law we cannot sell products containing alcohol to persons under the age of 18. Proof of ID may be requested. By placing an order with us it is confirmation that you are of legal age. It is illegal to buy restricted products if you are under age or for someone else who is under age.

Changes to Your Order
If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
Where required, we may modify the products ordered by you in order to reflect changes in relevant laws and regulatory requirements including but not limited to in relation to health and safety and food labelling requirements. We may also need to recall or replace a product previously supplied to you. This will be carried out at no cost to you. Our available products will vary from time to time.

Providing Products
The costs of delivery will be as displayed to you on our website.

Price and Payment
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. We accept payment with all major credit and debit cards and American Express. You must pay for your order at the time of purchase or your meal at the time of dining. If you think you have paid the wrong amount, please contact us promptly to let us know.

Our Responsibility for Loss/Damage Suffered by You
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How We May Use Your Personal Information
We will only use your personal information as set out in our privacy notice below:

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
    Where we need to perform the contract we are about to enter into or have entered into with you.
    Where we have your consent.
    Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    Where we need to comply with a legal or regulatory obligation.
You have the right to withdraw consent to marketing at any time by unsubscribing via the link provided with each marketing email we send to you or by contacting us using the contact forms on the website.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, social media handles or account names.
  • Contact Data includes billing address, delivery address, email address, telephone numbers and emergency contact telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services, including the purpose of your visit to our website and any information that you share regarding your visit to one of our restaurants.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose.

 

Your Order

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